FAQs

How do I use a wax melt?

Snap off one piece of a snap bar/shape and place onto the top of a burner.  One chunk should give off around 12 hours of scent release. I recommend using ceramic burners as they get hotter and give off the best scent release.

When can I receive my order?

We aim to dispatch orders within 7 -10 working days. We only make small batches at a time. You will be updated accordingly if any delays may occur.

How will you send my order?

Once dispatched all orders are sent with Royal Mail 24/48hr fully tracked. This does not require a signature at delivery. You should receive a text and email from Royal Mail once they have your parcel with the relevant tracking details. If you are not home at time of delivery Royal Mail will leave a calling card detailing how to collect your items.

What if there is an issue with my order?

If you are unhappy with your item, please email info@cloudmeltsandbathing.co.uk and someone will get back to you within 24 hours.  Items can be returned within 14 days of receiving delivery and must be unused and in it's original packaging. The customer is responsible for the postage costs of returning the item. For missing items/damaged goods we are only able to offer a refund for the item. For full returns the whole product needs to be shipped back to us within 14 days of receiving the item.